Refund policy

Return Policy

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We want you to feel great about your purchase and get the most out of it.
If you’re experiencing any issues with your product, we’re here to help — whether it’s troubleshooting, repairs, or returns.

You can always reach us at info@gridrewired.com or 1-877-450-2175.

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Return Window

You have 30 days from the date of delivery to request a return.

After 30 days, we’ll still do our best to support you with troubleshooting or repair options.

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Return Eligibility

• Your item must be unused, in new condition, and in original packaging.

• Include proof of purchase (receipt or order number).

• Returns must be approved by our team before being shipped.

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Change-of-Mind Returns

If you’re returning an item that isn’t defective or damaged:

• A 20% restocking fee will be deducted from your refund.

• You’ll be reimbursed for your return shipping costs with a valid receipt provided you follow our instructions.

• Import duties or taxes are non-refundable.

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International Returns

If returning an item from outside Canada (including U.S.):

• Use USPS (no couriers like FedEx, UPS, or DHL).

• Mark the package as “Returned Goods – No Duties”.

• Import duties/taxes are non-refundable; U.S. Customs considers them final.

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Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

• Contact us right away so we can make it right.

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Let us know how we can help. We’re here for you!
✉️ info@gridrewired.com  📞 1-877-450-2175